Terms & Conditions
Welcome to eStores. These are the terms and conditions governing your access to and use of the Website/App, Apps, services and tools (the "Site/App") of eStores. By accepting these terms and conditions (including the linked information herein), and by using the Site/App/Apps, you represent that you agree to comply with these terms and conditions with eStores ("we", "us" or "eStores") in relation to your use of the Site/App/Apps (the "User Agreement"). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site/App/App.
- Eligibility for Membership
eStores wishes to ensure that its members are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore membership of the Site/App is not available to persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site/App. Without prejudice to any other rights and remedies of eStores under this User Agreement or at law, eStores reserves the right to limit or withdraw access to the Site/App or the membership of any person if eStores believes that person is under the age of 18 years. The Site/App/App is not available to persons whose membership has been suspended or withdrawn by eStores. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site/App/App more than once.
- Your Account and Registration Obligations
When you register as a member of the Site/App you have been or will be required to provide certain information and register a username and password for use on this Site/App.
On becoming a member of the Site/App, you agree:
You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You agree to immediately notify eStores of any unauthorized use of your password or account or any other breach of security. In no event will eStores be liable for any direct, indirect or consequential loss or loss of profits, good will or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person's account at any time, without the express permission of the account holder. You agree to reimburse eStores for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site/App, services or otherwise by using your designated username and password, whether or not you authorized such access.
You will provide true, accurate, current and complete information about yourself as prompted by eStores's registration form (the "Registration Data").
You will not include: the word "eStores" in your registration user ID.
You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or if eStores has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of eStores under this User Agreement or at law, eStores has the right to indefinitely suspend, limit or withdraw your access to the Site/App and/or your membership of the Site/App.
eStores may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person's authority to act on your behalf. You agree to provide any information and/or documentation to eStores upon such requests. You acknowledge and agree that if you do not, eStores without liability may limit, suspend or withdraw your access to the Site/App and/or your membership of the Site/App. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.
- Electronic Communications
You agree that we may communicate with you by email or by posting notices on the Site/App. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. eStores requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site/App. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
- Amendments to this User Agreement
You acknowledge and agree that eStores shall endeavor to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement ("Substantial Amendment") in accordance with the terms of this User Agreement. You acknowledge and agree that eStores at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site/App.
- Fees and Services
eStores is not an auction house nor a bank, and does not offer auction or banking services. The Site/App is an online platform allowing for the sale and purchase of items between end-user sellers and buyers.
Membership on the Site/App is free. eStores does not charge any fee for browsing.
eStores may choose to temporarily change the fees for our services for promotional events (for example, free shipping days) or new services, and such temporary changes are effective in accordance with their terms when we post them on the Site/App.
Unless otherwise stated, all fees shall be quoted in your country's currency. You must pay all fees payable to eStores (and any applicable taxes or charges) at the time of purchase with a valid payment method as set out in our Fees & Credit Policy .
GCC customers will notice a fractional increase in their actual bank charge that is due to the fact that all fees goes through multiple level conversions from Kuwaiti Dinars to the specific local currency of the customer.
- Your Information
- Use of the Site/App
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.
You agree that in using the Website/App you will not:
- Use the Website/App in any way that causes, or is likely to cause the Site/App or access to the Site/App to be interrupted, damaged, or impaired in any way.
- Use the Website/App for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party.
- We reserve the right to suspend, restrict or terminate your access to the Website/App at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate.
All content included on the Site/App, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either eStores, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site/App is the exclusive property and copyright of eStores and is protected by copyright, trademarks, patents or other intellectual property rights and laws.
"eStores" and related logos, and other words and logos on the Site/App are either unregistered trademarks or registered trademarks of eStores and are protected by international trademark and other intellectual property rights and laws. eStores's trademarks may not be used in connection with any product or service that is not eStores's nor in any manner that disparages or discredits eStores. All other trademarks not owned by eStores that appear on the Site/App are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by eStores.
- Abusing eStores
Please report problems of any kind or violations of this User Agreement to eStores. If you believe that your intellectual property rights have been violated, please notify eStores. Without prejudice to any other rights and remedies of eStores under this User Agreement or at law, eStores may limit, suspend or withdraw a user's access to the Site/App and/or a user's membership of the Site/App or remove hosted content. Also eStores can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies.
- Buyer Protection
eStores has a "Buyer Protection Program" which seeks to assist buyers to ensure their purchase is protected against fraud. If a buyer has purchased an item by way of any of the eStores SafePay processes and never received it or received an item worth significantly less in value compared to what was described by eStores, the buyer may seek protection under the Buyer Protection Program. The Buyer Protection Program involves reimbursement by eStores to the buyer of the value of the item only. To be eligible under the Buyer Protection Program a buyer needs to file a complaint with eStores within 48 hours of receiving (or not receiving) the relevant item. eStores will investigate the matter and if it has been determined (by eStores in its sole discretion) that the seller has intentionally defrauded the buyer in relation to the item for which eStores has reimbursed the buyer, eStores may limit, suspend or withdraw the seller's access to the Site/App and/or the seller's membership and eStores may charge the seller for eStores's costs in reimbursing the buyer and for any handling and shipping (in accordance with the Fees & Credit Policy . eStores reserves the right to take such further steps as it considers necessary including without limitation legal action. You acknowledge and agree that if any item returned to eStores by a buyer is illegal or otherwise unlawful that eStores may in its sole discretion destroy the item or take any other steps as it considers necessary.
Shipping fees for returned Items :
1) Return item due to eStores fault (Item is not as described – item defective - incomplete ... etc.)
- A) If the buyer claimed within 2 Days of the date of delivery
- Complete the "Return form" enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package).
- Call us on +965 96688083and request for a return date and confirm on the pickup location. You will be then given a time at which one of our delivery team member will pick the package from you.
- Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited.
Once received, return packages are processed within 24 hours. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When an exchange is requested, it is completed in two steps:
1) A store credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
- B) If the buyer claimed after the 2 Days of the date of delivery ( *Only if returned approved )
-Buyer pays the Delivery and Shipment Fees
2) Return item due to Buyer's Fault (* Item in the original state & condition when purchased and received.)
In this case eStores don't accept to return or exchange products due to missing packaging or receipt
- Platform for Communication
- eStores is not responsible for unsatisfactory or delayed performance, losses, damages or delays as a result of items which are unavailable.
- eStores does not make any representation or warranty as to the attributes (including but not limited to quality, worth or marketability) of the items proposed to be sold or purchased on the Site/App. In particular, eStores does not implicitly or explicitly support or endorse the sale or purchase of any items on the Site/App, nor is eStores a supplier or manufacturer of any items sold by users or purchased by users.
eStores does not make any representation or warranty as to the attributes (including but not limited to legal title, creditworthiness, or identity) of any of its users.
- Users shall independently agree upon the manner and terms and conditions of delivery, payment, and insurance as between each other and eStores holds no responsibility in respect of such arrangements.
- eStores accepts no liability for any errors or omissions on behalf of third parties.
- eStores excludes all implied warranties, terms and conditions and is not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising directly or indirectly, out of your use of or your inability to use the Site/App.
- Breach of User Agreement
Without prejudice to any other rights and remedies of eStores under this User Agreement or at law or otherwise, eStores may immediately and without liability: limit your activity, limit or withdraw your membership, and/or limit or
withdraw your access to the Site/App:
If you breach this User Agreement;
If eStores is unable to verify or authenticate any information you provide; or
If eStores believes (in its sole discretion) that your actions may cause legal liability for you, other users or eStores.
eStores may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with eStores or use the Site/App in any manner whatsoever until such time that such user is reinstated by eStores. Notwithstanding the foregoing, if you breach this User Agreement eStores reserves the right to recover any amounts due and owing by you to eStores or any losses and damages caused by you to eStores and to take such steps including legal action and/or the initiation of criminal proceedings against you as eStores in its sole discretion deems necessary. Our failure to act with respect to a breach by you or others does not constitute a waiver of eStores's right to take any actions with respect to that, or subsequent or similar breaches. eStores does not guarantee that it will take action against all breaches that there may be of this User Agreement.
- Withdrawal of Access and/or Membership
Without prejudice to any other rights and remedies of eStores under this User Agreement or at law or otherwise, eStores may limit, suspend or withdraw your membership and / or your access to the Site/App at any time, without notice, for any reason, including without limitation, breach of this User Agreement.
- No Warranty
eStores provides the Site/App and its services on an "as is" and "as available" basis without any representation or endorsement made and without any warranty or guarantee of any kind whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, compatibility, security, accuracy and non-infringement. eStores makes no representations or warranties about the accuracy, reliability, or completeness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site/App or that the operation of the Site/App will be error free and/or uninterrupted. eStores makes no warranty that defects will be corrected or that the Site/App or its servers are free of viruses or anything else which may be harmful or destructive. The nature of Internet communications means that this Site/App may be susceptible to data corruption, interception, non-availability and delays. The Site/App may also be unavailable from time to time due to repairs, maintenance or development work. You agree that eStores has no obligation to provide support for the Site/App. You expressly agree that you use the Site/App at your own risk.
- Limitation of Liabilities
To the extent permitted by law, eStores, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site/App, its services or this User Agreement (however arising, including negligence or otherwise and whether or not eStores has been advised of the possibility of such losses or damages).
If you are dissatisfied with the Site/App or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site/App and its services as a result of your negligent act or omission would result in irreparable injury to eStores and eStores shall treat any such unauthorized use as subject to the terms and conditions of this User Agreement.
You agree to indemnify and hold eStores and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party.
- Relationship and Notice
None of the provisions of this User Agreement shall be deemed to constitute a partnership or agency between you and eStores and you shall have no authority to bind eStores in any manner whatsoever.
If any dispute, claim, controversy or difference (including in relation to any tortuous or statutory claim) ("Dispute") arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.
- Transfer of Rights and Obligations
You hereby grant eStores the right to, and irrevocably acknowledge and agree that eStores may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement to any of its affiliates without requiring your further specific agreement. eStores agrees to use all reasonable endeavors to provide notice to you of any transfer by way of a posting on the Site/App. You may not at any time, without the prior written consent of eStores, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement without the prior written consent of eStores.
If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and eStores with respect to the subject matter hereof.
No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement. If this User Agreement is translated into any language other than English, whether on the Site/App or otherwise, the English text shall prevail.
- Governing Law
This User Agreement is governed by, and construed in accordance with, Kuwait law. This clause will survive any expiry or cancellation of this User Agreement for any reason.